Our Policies Are As Follows*:
Deposits: At the time of booking completion the total cost of the reservation (tax included) will be charged to the provided credit/debit card. If for whatever reason the balance cannot be charged to the payment method provided, we will send an e-mail notifying you, if a new payment method is not provided within three (3) days of the notice being sent, then the reservation will be cancelled.
Cancellation Policy: Reservations can be cancelled at any time, but there will be no refund provided.
Refund Policy: Refunds will not be provided for any reason.
Check In and Check Out Times: Check In time is at 2:00 PM AKDT and Check Out time is 10:00 AM AKDT, please check in and out at the appropriate times to allow us to prepare the cabins for your and other guests' arrival. Cabin Keys may be left in the cabin upon check-out, or brought to the office.
Housekeeping: It is our policy that we do not clean the cabins during stay-overs, if you are staying for more than one night we will not clean the cabins daily. If additional towels, paper towels, toilet paper, or anything additional is needed we will provide it upon request. We will also remove full trash bags upon request.
Damages to Cabin Property: We reserve the right to charge any and all guests the cost of rectifying damage(s) caused by the deliberate, negligent or reckless act of the guest or associate(s) of the guests, to the cabin(s) property or structure(s). Should any damage be realized after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the address on file for the registered guest(s).
Removal of Cabin Property: We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them or associate(s) of the guests without consent. The charge will be for the full replacement cost of the missing item, including any carriage charges. Should the fact that the item is missing comes to the realization after the guest has departed, we reserve the right to make a charge to the guest's credit / debit card, or send an invoice for the amount to the address on file for the registered guest(s).
Pet Policy: We do allow pets, but a pet service fee of $15.00 per night will be added to the total amount of your stay. Failure to disclose that a pet will be brought into a registered guest's cabin will result in an automatic minimum $100.00 charge to the credit/debit card on file for the registered guest(s).
Smoking Policy: We do not allow smoking of any kind in any of the cabins, if you do decide to smoke outside, please be mindful of your waste and dispose of cigarette butts, etc. properly. An automatic $100.00 fee is imposed for abusing this policy and will be charged directly to the credit/debit card on file for the registered guest(s).
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
*Policies are subject to change without notice.